Terms and Conditions

Q? How can I pay for my order?

A. We have 2 options for you.

1.  You can pay via Paypal even if you don't have an account, they securely accept Visa, MasterCard, and American Express credit and debit cards for your convenience.

2. You can bank transfer to our New Zealand bank with your New Zealand eftpos account. Just write your order number in the reference field.

Q? Can I track my order?

A. Yes, you can! After placing your order you will receive an order confirmation via email. Each order's delivery is organised within 6 hours of your order being placed. All orders take between 1-7 working days. If you would like a more specific delivery date you are welcome to contact us kate@ebrightenergy.co.nz.

Q? How long will my order take to be delivered?

A. Delivery times will depend on your location. Once payment is confirmed your order will be packaged. Delivery will be expected within 7 business days at the very latest.

Q? Do I need an account and what are the benefits?

A. It's not required to create an account. But, having an account provides easier checkout, the ability to create and send a wishlist, and a customized shopping experience.

Q? What is dropshipping?

A. All goods on our site are dropshipped. This means your order is sent directly from the NZ based distributor/supplier. This saves on double shipping which compliments our business ethic. Due to this, if placing an order of 2 or more items they may arrive at different times. All items in your order will be tracked courier delivery.

Q. Why are some products sold in bulk?

A. Some of our products are sold as a minium of 3. Far more economical for courier delivery, especially if rural.